Refund policy

Refunds

Every SnoozeCub is checked before it ships, and we want it to arrive exactly as you pictured it.

Damaged or missing orders

If your order arrives broken or damaged, or if it never arrives at all, contact us within 7 days of the delivery date with your order number and a photo of the issue. We review every case individually, and where the issue is confirmed we will make it right with a replacement or a refund.

Change of mind

Because each pillow is packed and shipped for you, we do not offer refunds or returns for change of mind, and we do not run a home trial period. Please check the colorway and the measurements on the product page before ordering.

Exchanges

We do not offer exchanges. If you would like a different colorway, the simplest path is a fresh order.

Order cancellations

An order can be cancelled only if it has not yet been processed for shipping. Contact us as soon as you can with your order number and we will let you know where it stands.

Shipping Protection

If you added Shipping Protection at checkout, orders that are lost in transit, marked delivered but never arrived, or damaged on the way are covered by those terms, which live in our shipping policy.

If anything about this is unclear, just write to us. A real person reads every message.